Privacy Policy

Privacy Policy

Last update: 20/12/2024

Center Philae attaches the utmost importance to protecting the confidentiality and security of the personal data of its patients and visitors to its website. We comply with Swiss data protection laws, in particular the Federal Data Protection Act (DPA) and its implementing ordinances.

Collection of Personal Data

We collect and process only the personal data necessary for the proper performance of our services, in particular :

• First and last name
• E-mail address
• Postal address
• Phone number
• Medical information relevant to treatment
• Health and accident insurance information for billing purposes
• Site navigation data (cookies, IP address, etc.)

Data Collection Sources :

• Data provided directly: when you fill in an online form, book an appointment, or communicate with us by phone, e-mail or in person.
• Automatically collected data: when you visit our website, information is automatically collected via cookies and third-party tools (Google Analytics, Google Ads), such as your IP address, the type of browser used, the pages viewed and the duration of sessions.

Use of Personal Data

Your personal data is used for the following purposes:

• Appointment and consultation management
• Communication with your prescribing physician
• Communicating and responding to your requests
• Improving our services and your user experience
• Compliance with legal and regulatory obligations
• Billing services

Sharing Data with Third Parties

We only share your personal data with third parties in the following situations:

• With your explicit consent: when you authorize sharing for specific purposes.
• When necessary for the provision of our services: for example, with the prescribing physician or for the administrative and logistical management of your treatment.

Third-party partners with whom your data may be shared :

• Medioline (Caisse des Médecins) and Medidata: for managing and billing medical services.
• Agenda.ch: for managing and booking appointments online.
• Microsoft Onedrive : for storing administrative or medical documents required for your care.

By using our services, you automatically consent to the sharing of your data with these third-party partners, only to the extent necessary for the proper performance of their services.

Communication with doctors via HIN.ch

We use HIN.ch (Health Info Network), a secure Swiss platform that complies with data protection standards, to exchange medical information with prescribing physicians. These communications are encrypted and accessible only to authorized professionals. 

Data retention

Your personal data will be kept only as long as is necessary for the purposes for which it was collected or in accordance with applicable legal requirements.

Your rights

In accordance with Swiss law, you have the following rights:

• Right of access: you can request access to your personal data.
• Right of rectification: you can request the correction of inaccurate or incomplete data.
• Right to erasure: subject to legal obligations, you may request the deletion of your personal data.
• Right to object: you may object to the processing of your personal data.
• Right to portability: you can request the transfer of your data to another service provider.

To exercise these rights, please contact us at the following address info@centre-philae.ch

Cookies and similar technologies

Our site uses cookies and similar technologies to :

• Guarantee the smooth running of the site.
• Improve your user experience.
• Analyze traffic and interactions on our site using tools such as Google Analytics and Google Ads.

You can manage your cookie preferences at any time via your browser settings.

Changes to the Privacy Policy

We reserve the right to change this policy at any time. Changes will be effective as soon as they are posted on this page. Please check this page regularly for updates.